Just a brief note that many credit card companies are charging cash advance fees (upwards of 3%) for you to use your card  in an international transaction.  All our prices are quoted in US Dollars which will be subject to the exchange rate of your credit card issuer plus whatever fees they add to the total. We cannot realistically predict the actual cost you will be charged in your native currency. We can, for commonly traded currencies, accept a bank draft drawn in your home currency if you desire. Please contact us for a quote.

Orders from any country that accepts imports from the United States  are gladly accepted. (See our notes at the bottom of the page.) Payment for your order may be by credit card or by bank draft drawn in US Dollars,  Euros, or other commonly traded  currencies.  Please contact us  with all the details of your order first and include what country you are from so that we may give you a complete breakdown of costs. If you plan on sending a draft, we will quote your price in both US Dollars and the second currency. That way you can effectively compare our currency exchange fees to your bank's.

Merchandise will  be shipped via Air Post. We do not use private international carriers. Global Priority Mail (faster transit time) is available, but more costly. 

Note that you, the customer, are responsible for any governmental duties/tariffs at the time of delivery. Please see our notes regarding our experiences to date.

 The Fine Print:

• Unless otherwise noted you should allow four to six weeks for your order to be produced and shipped  or you may contact us prior to ordering for approximate production time. Orders must be prepaid by bank draft, MasterCard® or Visa® (NO, WE DO NOT TAKE American Express® or Discover®). Charges are not processed until we are ready to ship. 

• Order  details are best  placed by email  (no special form needed) but please indicate what country you are from when you contact us. We will then give you instructions on how to securely submit your credit card number to us.  Orders are gladly accepted by phone or post. Address and phone number follow the fine print.

• Returns are for "store credit", minus shipping/handling charges or direct exchange only. We simply cannot afford to offer refunds of any kind. Merchandise should be returned to us in new, re-sellable condition within 14 days of receipt of the order or, if the merchandise is a gift, within 14 days after the gift is received. Please notify us prior to returning any item. 

• As noted above, all  international shipments are via standard Air Post (Air Mail) unless you, the customer, request otherwise and are willing to pay the additional charges.

SHIPPING CHARGES FOR CANADIAN CUSTOMERS ARE CURRENTLY THE SAME AS THOSE FOR OUR US CUSTOMERS (SHIPMENT VIA AIR POST). SHIPPING CHARGES FOR OTHER COUNTRIES ARE QUOTED ON A PER ORDER BASIS AND CAN NOT BE QUOTED RAPIDLY. IT WILL USUALLY TAKE 24-48 HOURS TO ACTUALLY GIVE YOU A FIRM COST.

SHEPHERD'S FLOCK
PO BOX 131
TOWNSHEND
VERMONT 05353-0131
USA

PHONE (USA) 802-365-4588
SEVEN DAYS A WEEK 8AM TO 7PM EASTERN TIME

Orders via snail mail may be written on plain old paper or you can use our long awaited official order form (pdf), we don't care.  Please be sure to include address, phone, and email address so we can contact you if necessary. Bank drafts should be made payable to "Shepherd's Flock" (unless you are a resident of the UK). Credit card numbers can be handwritten but be sure to include the expiration date.

Orders using a credit card may be phoned in 7 days a week between 8 AM and 7 PM Eastern time. PLEASE DO NOT CALL AFTER 7:00 PM EASTERN TIME.
If there is no answer after four or five rings call back in a few hours. We have either taken the day off or are running around doing our community involvement thing which takes up way too much of our time but, that is Vermont.

RESIDENTS OF THE UK:

Because of an arrangement with one of our suppliers we can accept your personal cheque (see, we even spelled it correctly) drawn in £ Sterling. If you would like to pay by cheque or bank draft and save yourself a lot of additional charges  you may go to our UK Information page for some posted prices in Sterling which include postage costs. 

NOTES REGARDING TARIFFS/DUTIES/RESTRICTIONS/SHIPPING DELAYS:

Note that every country has the right to charge duties/tariffs on imported merchandise or completely deny access to their sovereign markets if that is of their choosing. We respect that, and only present the following as a matter of information based on what we have learned to date. Any customer from any country may experience difficulties and/or unforeseen costs. Also, please do not ask us to falsify customs documents (some folks actually post that they will.) Our ability to export is something we cherish so we play by the rules.

In many instances, but certainly not all, countries are letting smaller items through duty free. However, you should expect to pay some kind of duty/VAT fees upon delivery of your merchandise and be pleasantly surprised when you don't. These will be collected by your post office personnel before they hand you the package.

To date, shipments to Europe usually arrive within about a week from mailing date. Asia, Australia, New Zealand, etc., delivery is normally about two weeks from mailing date. Canada, our wonderful neighbor to the north, well, a week to a month seems a good bet. Sometimes our packages just get severely hung up in your system (although we understand it is not just our packages which makes us feel a bit better).

To date our experience, based upon requests,  is that we cannot ship to either North or South Korea. Japan is a real risk even if you are US military personnel stationed there. Otherwise, we have had little trouble to date. Oh, yes, don't even ask us to ship to Nigeria. :)